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How koinbola Handles Your Personal Data

Your account data, transaction records, and payment details — from DANA deposits to QRIS transfers — are handled under a clear, documented privacy framework that we maintain for…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedAccount security verified at every loginYou may request your data any timeContact support via live chat or email
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koinbola How koinbola Handles Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of your records, or need to report a suspected data issue, our privacy support team is available 24 hours a day, seven days a week. You can reach us through live chat inside your account dashboard, by email at the address listed below, or through our Telegram channel — whichever suits you. Our team in Indonesia aims to acknowledge all privacy-related requests within 24 hours and resolve them within 7 business days.

Team online

Live Chat

Open your account dashboard and tap the chat icon in the lower-right corner. A privacy-trained agent is available around the clock to handle data requests, account queries, and deletion submissions.

Email Support

Send your privacy request to our dedicated address at [email protected]. Include your registered email and the nature of your request so we can locate your data records without delay.

Telegram Channel

Our Telegram handle is linked in the footer of koinbola.xyz. Use it for real-time updates on your privacy request status or to ask general questions about how we store and use your account data.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

From the moment you complete registration to every DANA or OVO withdrawal you process, your data passes through multiple protection layers.

Encrypted Storage

All personal data — name, email, phone number and payment references — is stored using AES-256 encryption. Even internal staff with system access cannot read raw payment identifiers linked to your DANA or OVO wallet.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and adjust which non-essential cookies are active by visiting the cookie preferences panel in your account settings.

Account Security Checks

Each login attempt is verified against your registered device fingerprint and IP region. Unusual access — such as a new device or a location outside Indonesia — triggers an email alert to your registered address before the session proceeds.

Data Retention Schedule

Transaction logs are retained for the period required under applicable Indonesian financial regulations and then securely deleted. Account profile data is removed within 30 days of a confirmed account closure request submitted via live chat.

Third-Party Sharing Policy

We do not sell your data. Where local law permits, we share only the minimum required identifiers with our payment processors — DANA, OVO, GoPay and QRIS gateways — to complete your transactions, and nothing beyond that.

Your Right to Access and Correct

You may request a full export of the personal data we hold on your account by emailing [email protected]. Corrections to inaccurate records — such as a misspelled name or outdated phone number — are processed within 3 business days.

Common Questions About Your Privacy on koinbola

Below are the questions our account holders ask most often about how their data is managed. If your question is not covered here, the live chat and email channels listed above are available around the clock to help you get a specific answer quickly.

We collect your full name, email address, phone number, date of birth and the payment method you use — such as DANA or OVO. We also log device type and IP address to protect your account from unauthorised access.

Payment references from DANA, GoPay, OVO and QRIS are tokenised immediately after a transaction completes. We store the token, not your raw wallet credentials, and all tokens sit behind AES-256 encryption on our servers.

Yes. Email [email protected] from your registered address with the subject line 'Data Export Request'. We will compile and send a full export of your account data within 7 business days of receiving your verified request.

Contact our live chat or email support team to submit a closure and deletion request. Once identity is confirmed, your profile is queued for deletion and all non-regulatory data is removed within 30 days.

We share data only with payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and only the minimum fields required. We do not sell, rent or trade your personal information to any marketing or analytics companies.

We use essential session cookies to keep you logged in and optional analytics cookies. You can turn off non-essential cookies at any time from the cookie preferences panel inside your account settings without affecting your ability to deposit or withdraw.

Reach our privacy team via live chat (available 24/7) or email [email protected]. We acknowledge all reported data concerns within 24 hours and aim to resolve them within 7 business days, where local law permits escalation options.

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